Mumbai Metro Accessibility Guide 2025: Wheelchair Access & Facilities for Differently-Abled

Complete accessibility guide for Mumbai Metro. Learn about wheelchair-friendly stations, elevators, tactile paths, priority seating, assistance services, and inclusive facilities for all passengers.

Updated: 02 Oct 2025

Mumbai Metro is committed to providing accessible, inclusive, and dignified travel for all passengers, including those with disabilities. With world-class facilities designed following international accessibility standards, the metro system ensures that everyone can travel independently and comfortably. This comprehensive guide details all accessibility features and services available.

1Wheelchair-Accessible Infrastructure

All Mumbai Metro stations are designed to be fully wheelchair accessible from entry to exit, ensuring seamless travel for wheelchair users.

Station Entrance and Ticketing

Wide entrance gates (minimum 900mm) at all stations. Dedicated wheelchair-accessible ticket counters at lower height. Accessible Automatic Ticket Vending Machines (ATVMs) with lower screens. Ramps at all entry points with standard gradient (1:12). Tactile paving from entrance to platforms for visually impaired.

Quick Tips

Call ahead to book assistance for smoother experience
Carry your disability certificate for concessions
Use elevator waiting areas during peak hours
Inform staff if you need extra time for boarding
Keep emergency helpline number saved in your phone
Travel during off-peak hours for more comfort initially
Register your travel card for easy balance tracking
Join Mumbai Metro accessibility feedback program

Mumbai Metro's commitment to accessibility goes beyond basic compliance – it's about ensuring dignity, independence, and comfort for all passengers. With comprehensive facilities, trained staff, and continuous improvements based on user feedback, the metro system strives to be truly inclusive. Whether you're a wheelchair user, visually impaired, hearing impaired, or have any other accessibility need, Mumbai Metro welcomes you and is equipped to serve you. Don't hesitate to reach out for assistance – the staff is trained and ready to help make your journey smooth and pleasant!

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