Safety First: Complete Safety Guide for Mumbai Metro Travelers

Mumbai Metro is one of the safest public transport systems in India, with multiple layers of security and safety measures in place. From CCTV surveillance to trained security personnel, the system is designed to keep passengers safe at all times.

This guide covers everything you need to know about staying safe during your metro journey.

Baggage Screening: All bags are scanned through X-ray machines at station entrances, similar to airport security.

Metal Detectors: Walk-through metal detectors at every entry point.

CCTV Surveillance: Extensive camera coverage across all stations, platforms, concourses, and inside trains. Monitored 24/7 from a central control room.

Security Personnel: CISF (Central Industrial Security Force) personnel stationed at every metro station.

Emergency Help Points: Blue emergency pillars located on platforms for immediate assistance.

1. Keep belongings secure: Always keep your bags, wallets, and phones in sight. Use front pockets or cross-body bags.

2. Stand behind the yellow line: Always wait behind the yellow safety line on the platform edge.

3. Hold handrails: When standing in the train, hold onto grab rails or overhead straps.

4. Mind the gap: Watch the gap between the train and platform while boarding/alighting.

5. Women's safety: Women can use the dedicated first coach during peak hours. Emergency buttons are accessible in every coach.

6. Travel in groups at night: For late-evening travel, stay near other passengers and well-lit areas.

Fire Emergency: Follow illuminated exit signs. Don't use elevators — use stairs. Fire extinguishers are available on platforms and inside trains.

Medical Emergency: Press the emergency intercom button inside the train to contact the driver. First-aid kits are available at all station help desks. Major stations have tie-ups with nearby hospitals.

Security Threat: Report suspicious objects or behaviour to CISF personnel immediately. Don't touch unattended luggage — alert station staff.

Train Breakdown: Stay calm and wait for announcements. Emergency lighting will activate. Follow staff instructions for evacuation if needed.

• Metro Control Room: 022-6101-0101

• Police: 100

• Ambulance: 108

• Fire: 101

• Sanitization: Stations and trains are regularly sanitized. Hand sanitizer dispensers are available at station entrances.

• Ventilation: All trains and underground stations have advanced air filtration systems.

• No spitting: Spitting is prohibited and carries a fine.

• Water: Carry a water bottle — water fountains are available at some stations.

• Crowding: During peak hours, wait for the next train if the current one is too crowded. Trains run every 3–5 minutes during rush hour.

The following items are not allowed inside Mumbai Metro:

• Inflammable substances and explosives

• Sharp weapons or tools

• Firearms (without valid permit)

• Oversized luggage exceeding 15 kg

• Pets (except certified service animals)

• Bicycles and large sports equipment

• Alcohol and narcotic substances

Violating these rules can result in fines and legal action.